Warranty - Inflatables

Bouncy Castle/Inflatable Product Sale Limited Warranty Terms

Commercial range inflatable products manufactured by PLAYCRAFT carry a One (1) Year Seam-to-Seam Warranty from the date of shipment to Buyer unless otherwise stated on the product, invoice, or delivery note.

Residential or home use range inflatable products manufactured by PLAYCRAFT carry a Ninety (90) Day Seam-to-Seam Warranty from the date of shipment to Buyer unless otherwise stated on the product, invoice, or delivery note.

The Limited Seam-to-Seam Warranty covers separations in the seams of the inflatable that are not caused by normal wear, accidental, abusive or negligent treatment of the product, or intentional damage by users. Seams are either double or quadruple stitched, therefore, a seam separation is defined by all of the stitches failing, thus causing the seam to completely come apart.

Our products are warrantied to the Buyer only (whose name appears on the original invoice or delivery note) and are not transferrable.

TOY SHOP HONG KONG warrants that the inflatable supplied to you is free from defects in the materials and workmanship. The Limited Seam-to-Seam Warranty does not cover Zippers, Nettings, Meshes, Sprinkler Systems, Labels, Water Tubes, Velcro and Velcro Related Pieces, Digital Printing and any Painting or airbrushing, Basketball Hoops, Pop-up Obstacles, Pool Liners, Art Panels, Climbers and Slide Covers. No warranty of any kind is provided on these aforementioned items.

No warranty is provided on modifications requested by the Buyer that is not part of the original design of the product. Seller is not responsible if the requested modifications affects the performance of the inflatable at any time, nor does the warranty cover these affects.

Accessory items that are manufactured by PLAYCRAFT carry a 90 day warranty against defects and workmanship. Accessories that are not manufactured by PLAYCRAFT or Seller can only be warrantied by the original manufacturer. The air-blower that is supplied with the inflatable is warrantied against defects for One (1) year from the date of shipment to the Buyer unless otherwise stated. Seller reserves the right not to warranty any cosmetic condition that occurs on the vinyl (including, but not limited to, colour fading) or any part of the inflatable that does not, or will not, effect user performance or the structural intergrity of the inflatable.

Using inflatables contrary to intended design will void the warranty. This includes, but is not limited to, exceeding occupancy specifications, using units without climbers, liners and slide covers, jumping on the slide area, using dry units with water, attaching devices to units, leaving units wet for extended periods of time, modifying units in any way after delivery, improper handling or storage, improper or unauthorized repairs, improper maintenance and care, lack of ground cover under inflatable, or accidental, abusive or negligent treatment of the product will invalidate the warranty. Misuse includes, but is not limited to, too many users, exceeding weight limitations, ignoring safety guidelines, unit being packed wet, damage made by shoes, belts, jewelry or any object worn by a user. All our inflatables are not designed for adult use, unless otherwise stated. Buyer must use stakes and all tie-down tethers, where applicable, at all times to insure the safety of users and the equipment.

NOTE: WEAR AND TEAR due to normal use or overuse is not covered by this warranty.

An item designated for residential or home use cannot be used for commercial, rental, or public use.  All and any warranty will automatically become void should such a unit be used for commercial, rental, or public use. Any damages resulting would not be covered under the manufacturers warranty or by TOY SHOP HONG KONG or any of its subsidiaries or related companies. 

No part of this warranty covers repairs or inspection on-site. Product must be carried-in by the Buyer to the premises of Toy Shop Hong Kong for inspection or repairs. Under no circumstances will TOY SHOP HONG KONG be responsible for shipping of the product to and from our repair center.

TOY SHOP HONG KONG reserves the right to determine the type of issue, damage, and what they are attributed to. Issues covered by this warranty will be rectified by Toy Shop Hong Kong at its expense.


In no event shall Seller be responsible for damages including, but not limited to, consequential damages, liquidated damages, lost of use, or lost profits of any nature whatsoever. Buyer’s damages, as against Seller, are limited to whatever amount Buyer actually paid to Seller per this order.

No statement, remark or representation of any employee or agent of TOY SHOP HONG KONG will vary this limited warranty, unless such statement is in writing and signed by an authorized officer of TOY SHOP HONG KONG.

If you have a warranty claim or product issue, please email This email address is being protected from spambots. You need JavaScript enabled to view it. with your name, date of purchase and invoice number, contact information, and a description of the problem.  As the Buyer, you must inform us of the issues during the applicable warranty period. If you can attach image(s) of the issue that will help to expedite your claim quickly, please do so.  Some issues are very simple to solve so the more information you give us the easier it will be to seamlessly help you through your problem.


Welcome to Toy Shop Hong Kong! We are absolutely delighted you are here! The joy of our children is at the heart of all that we do. And at Toy Shop, we want our children, and yours too, to live their lives with passion and joy!

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Did You Know?

Toy Shop delivers all ride-on cars and bikes assembled and Ready-to-Play. This also means if they are battery-operated, the batteries are fully charged and devices like remote controls loaded with batteries!